Please take the opportunity to download a PDF guide and familiarise yourself with your new product before you enjoy it!
In the event of any difficulty, please follow the troubleshooting steps below. If you still can't get to the bottom of your issue, please contact us at firstname.lastname@example.org and we'll be happy to assist in any way we can!
Unfortunately things do go wrong from time to time, it happens to the best of us. In these situations, please judge us on how we respond to the matter rather than the occasional inevitable issue.
As a small, family-run business, negative feedback can have a major impact on our trade.
For any other questions, email: email@example.com